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Delivery & Returns

Speed is vital. We know you are eager to get your hands on your new gear, so we work hard to ship and deliver as fast as possible.

 DELIVERY TIMES

All items ordered by 2pm Monday-Friday will be shipped the same day. All items ordered after 2pm will be shipped the following working day. Working days include Monday-Friday but not weekends or bank holidays.

 UK STANDARD DELIVERY

Standard delivery takes 2 – 3 working days.

 UK GUARANTEED NEXT DAY DELIVERY

We offer a Guaranteed Next Working day delivery service. All orders above £35 are automatically upgraded to this service for free, otherwise you can upgrade for £4.

INTERNATIONAL DELIVERY

We can deliver to almost any country in the world. International delivery takes 5 – 10 working days.

 

RETURNS

We offer free 365-day returns on all packages. You can return your package at your local post office or your nearest Collect+ store.

 

HOW TO RETURN OR EXCHANGE AN ITEM

You can find our easy to use returns portal by clicking here: TCA Returns Centre

Once your return request has been sent, we will send you a Collect+ Returns Label.

Please make sure to include all original packaging.

    Returned items MUST be unused and in as-sold condition, otherwise we will not be able to process your refund or exchange.

    Once your return has been processed, we will send you an email to notify you. For refunds, a credit will automatically be applied to your credit card or original method of payment.

     

    LATE OR MISSING REFUNDS

    Refunds usually take between 7-14 days, however please allow up to 28 days in busy periods.

    If this time has passed and you haven’t received a refund or your exchange has not arrived, please let us know by sending us an email at returns@tca.fit with the below details and we will get back to you within 24 hours:

    • Proof of postage,

    • which item(s) you are returning,

    • whether you are returning for a refund or exchange,

    • if exchange, which size or colour you would like in exchange.